Refund policy

Returns & Refunds

We hope you love your Klearly Divine purchase. If you change your mind, you may notify us that you wish to cancel your order within 14 days of receiving it, subject to the exclusions below.

Once you have notified us, you must return the item within 14 days. Items should be returned unused, unlit, in their original condition and, where possible, in their original packaging. You are responsible for return postage costs unless the item is faulty, damaged or incorrect.

Made-to-order and personalised items

Some Klearly Divine products are hand-poured or prepared after your order is placed. Being made to order does not by itself remove your statutory cancellation rights. However, products that are genuinely made to your specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right.

Damaged, faulty or incorrect items

Please check your order when it arrives. If your item is damaged, faulty or you have received the wrong product, please contact us as soon as possible so we can put things right.

Please keep the product, packaging and, where possible, take photographs of any damage to help us resolve the issue quickly.

Refunds

Once an eligible return has been received and checked, we will process your refund to your original payment method. Where you cancel your entire eligible order within your statutory cancellation period, any applicable standard outbound delivery charge will also be refunded. Additional delivery costs resulting from choosing an enhanced or express delivery service are not refundable beyond the cost of our standard delivery option.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

Exchanges

If you would like a different fragrance, size or label style, please contact us. Where an item has already been dispatched, the normal returns conditions will apply.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.

I deliberately haven't put your home address into this policy. We can establish the appropriate returns/contact arrangement before launch rather than publishing your residential fulfilment address.

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